CenturyLink Manager IT Systems Engineering - Storage & Backup in Winnersh, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

This position is responsible supervising a team of Operation Managers / Leads.

Job Description

  • Monitors and reports process effectiveness and key performance indicators

  • Drives standardizing and improving consistent Global platform support

  • Implement process improvement strategies for department

  • Technical Crisis Manager for hosting systems when appropriate

  • Executes direction, goals, and priorities within Hosting Operations

  • Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards

  • Support Director to attain budget and business plan for department

  • Manage and monitor workload and development plans for team

  • Drive an accountable and collaborative culture to support Global platforms

  • Coach and mentor staff through regularly scheduled performance reviews, one-on-one meetings, and active participation in the professional development of the team members

  • Ensure consistent execution of all client and Savvis defined SLAs/SLOs

  • Collaborate with peer technology teams, process-improvement teams, and others to define and revise global standard practices and initiatives

  • Ensure identification, resolution or escalation of client issues according to procedural documentation and training

  • Champion efforts to constantly and measurably improve both client and employee satisfaction

  • Track and monitor critical metrics to measure the success of support efforts

  • Partner with essential stakeholders in the cooperative management of Database vendors, including but not limited to:

  • Ensure that vendors are actively troubleshooting incidents that occur within their scope of work

  • Confirm that vendors are adhering to service-level agreements (SLA)

  • Other duties as assigned

Qualifications

Required:

  • Bachelor’s degree or equivalent education & experience

  • Demonstrated leadership experience in an enterprise, IT, or other service provider environment

  • Ability to quickly adapt to advancing technologies, procedural changes, and client demands

  • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a very dynamic support environment

  • Ability to excel in a team environment

  • Excellent verbal, written, and analytical skills

  • Passion to lead and manage a diverse technical team in support of a shared vision

  • Strong analytical, diagnostic, problem solving, and communication skills

  • Familiarization with SAS-70 and ITIL guidelines and practices

  • Theoretical and prior application of industry standard practices for support and process development and adherence

  • Ability to attract, retain, and develop a team of senior engineering resources

  • Ability to steer Database solutions, operational escalations and support effectively and efficiently

Preferred:

  • Master’s degree or equivalent education & experience

  • Hands on experience with one or more of the following technology areas:

  • Oracle/MySQL/DB2 Database Systems

  • Dataguard/RAC and other high availability and DB DR solutions

  • Linux Operating System

  • Virtualization technologies and Cloud databases

  • Experience with automation and scripting methodologies

  • Project Management experience

  • Understanding of FTS support model and Crisis Management

  • Experience with standard Leadership methodologies and instruments (Blanchard, Myers-Briggs, etc.)

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: UK-Berkshire-Winnersh

Requisition #: 194210

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/