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CenturyLink Client Support Manager II in WOBURN, Massachusetts

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The primary responsibility of the Client Support Manager is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for CenturyLink customers. The Client Support Manager is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Client Support Managers service and skills make a positive contribution to the strength of CenturyLink’s relationship within our accounts.

Job Description

Complete service orders in a legible, accurate and timely manner.

  • Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver CenturyLink’s Spirit of Service.

  • Partner with Sales, Service and Support personnel to strategically support accounts.

  • Make accurate and timely decisions based on customer needs and business requirements.

  • Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.

  • Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.

  • Ability to effectively represent CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals.

  • Project Management of the activities of multiple CenturyLink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of CenturyLink Customer to install new service, or to coordinate moves, adds or changes to existing service.

Qualifications

  • 5-7 years experience in a Telecommunications customer-facing environment supporting Enterprise Customers.

  • Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle.

  • An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf.

  • Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities.

  • Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.

  • Strong understanding of IP Products and Services.

  • Experience in teaming effectively with others across different disciplines, functions and organizations.

  • Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image.

  • Ability to multi task and meet multiple timelines.

  • The ability to travel to customer sites.

  • Working knowledge of the applicable tools & techniques of customer support within telecommunications.

  • Working knowledge of MS Office suite.

Education

Alternate Location: US-Massachusetts-Woburn

Requisition # : 220855

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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