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Job Information

CenturyLink Lead Sales Operations Consultant in WORKS FROM HOME, Arizona

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Role

The Lead Sales Operations Consultant is responsible for providing leadership, support and to help set the direction for the CenturyLink Small Business organization from a process improvement perspective. Activities will include sales opportunity management, system enhancements, and new product/process deployments.

The Main Responsibilities

  • Designs/develops highly complex sales operations programs/processes impacting service, support, or distribution.

  • Works with Salesforce reporting and dashboards, and understands revenue data, sales funnel, and opportunities.

  • Provides assistance with ad hoc reporting and other team initiatives.

  • Makes recommendations to enhance productivity, sales revenue and collaboration between human resources, operations, sales, marketing, product and finance.

  • Guides others in problem solving.

  • Ensures sales operations policies/practices are reviewed/revised as technology and business conditions change.

  • Develops/delivers training to sales force.

  • Leads project teams.

  • Creates very complex reports and account analysis.

  • Using broad sales operations & business knowledge, identifies issues & opportunities.

  • Acts as subject matter expert for customers & sales employees.

  • Provides analytical support and makes recommendations to senior sales management to evaluate organizational effectiveness.

What We Look For in a Candidate

  • Bachelor’s degree or equivalent education and 6+ years of experience

  • Ability to handle multiple projects at one time and be very detailed-oriented

  • Be business professional and can interact with all levels within the sales organizations, including directors and managers.

  • Must be able to facilitate various meetings and can state objectives, keep members on tasks, focus on next steps and determine action plans.

  • Have advanced skills in utilizing Excel and PowerPoint.

  • Prepare ad hoc analysis and reports as necessary.

  • Author analysis, trend and performance commentary, notes, and summaries; when/where appropriate, collaborate with Sales Effectiveness, Sales Operations, Business Intelligence, Finance, Human Resources and IT.

  • Experience with Salesforce.

Alternate Location: US-Work From Home-Work At Home

Requisition #: 229324

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.